1. Who we are
WirePoint is operated by Wirepoint Limited ("WirePoint", "we", "us", or "our"), a company registered in Nigeria with registration number 8805292 and registered office at 3F87+M6R, Wuse, Abuja 904101, Federal Capital Territory, Nigeria. This Privacy Policy applies to the WirePoint mobile app, the website at wirepoint.app, and related services (together, the "Service").
For any privacy question, contact us at privacy@wirepoint.app.
2. Information we collect
We collect the following categories of information:
- Account information — your email address, password (stored only in hashed form), and phone number.
- Identity and verification (KYC) information — your first and last name, gender, date of birth, and Bank Verification Number (BVN). Where you choose to unlock additional features, we may also collect a government-issued ID, a selfie or liveness check, and proof of address.
- Transaction information — details of the deposits you make (wire, cheque, or cash), amounts, payment receipts or proof you upload, settlement records, and wallet balances.
- Device and usage information — device identifiers, app version, IP address, and basic analytics about how you use the Service.
- Communications — messages you send to our support team and your notification preferences.
3. How we use your information
We use your information to:
- create and operate your account and process your deposits and settlements;
- verify your identity and meet our legal and regulatory obligations, including know-your-customer (KYC) and anti-money-laundering (AML) requirements;
- keep you informed about the status of your orders and account;
- detect, prevent, and investigate fraud, security incidents, and prohibited activity;
- provide customer support and improve the Service;
- send service communications and, where you have opted in, product updates.
4. Legal bases for processing
Depending on the context, we process your information because it is necessary to perform our contract with you, to comply with a legal obligation, for our legitimate interests in operating and securing the Service, or on the basis of your consent (which you may withdraw at any time).
5. How we share information
We do not sell your personal information. We share it only as needed with:
- Identity and compliance providers who help us verify your BVN, documents, and sanctions status;
- Payment, banking, and settlement partners involved in receiving and settling your funds;
- Technology service providers who host our infrastructure, store data, and provide analytics and communications, under confidentiality obligations;
- Regulators, law enforcement, and other authorities where required by law or to protect our rights and the safety of others;
- A successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy.
6. Data retention
We keep your information for as long as your account is active and for as long afterwards as we are required to by applicable financial, tax, and anti-money-laundering laws. When information is no longer needed, we delete or anonymise it.
7. Security
We use encryption in transit and at rest, access controls, and other safeguards to protect your information. Sensitive identifiers such as your BVN are encrypted. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, object to or restrict certain processing, and request a copy of information you provided to us. To exercise these rights, contact privacy@wirepoint.app. Some information must be retained to meet legal obligations even after a deletion request.
9. International transfers
Some of our service providers may process your information outside Nigeria. Where we transfer information internationally, we take steps to ensure it remains protected in line with this policy and applicable law.
10. Children
The Service is intended for individuals who are 18 years or older. We do not knowingly collect information from anyone under 18.
11. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app or by email.
12. Contact us
Questions about this policy or your information? Email privacy@wirepoint.app or write to Wirepoint Limited at 3F87+M6R, Wuse, Abuja 904101, Federal Capital Territory, Nigeria.