Frequently asked questions

Download WirePoint from the App Store or Google Play, then sign up with your email and a password. You'll confirm your email with a one-time code, then complete a short identity check — your name, date of birth, and Bank Verification Number (BVN). That's it: you're ready to receive money.

You can receive money from the United States three ways — wire transfer, cheque, or cash. For each, you start an order in the app, get clear instructions, send or mail your payment to WirePoint, and upload proof where needed. We then settle the funds to your wallet in Naira, or you can hold a USD balance.

The rate shown before settlement is an estimate. The final rate is the prevailing rate at the moment your deposit is settled (for cheques, when the cheque clears). Any applicable fee and the rate are always shown before you confirm.

It depends on the method. Wire transfers are usually settled within a few business days once we verify your receipt. Cheques and cash sent by post take longer — typically 3–7 business days to arrive, plus clearing time for cheques. You can track every order in the app from "placed" to "credited".

Once you confirm that you've sent a wire or mailed a cheque or cash, that action can't be undone. If an order can't be completed, contact support@wirepoint.app and our team will help resolve it. Funds legitimately owed to you are settled in line with our Terms of Service.

Yes. We use encryption in transit and at rest, and sensitive identifiers such as your BVN are encrypted. We verify every customer and monitor activity to meet anti-money-laundering requirements. Read more in our Privacy Policy and Compliance statement.

First, check the order tracker on your home screen for its current stage. Most delays are waiting on post or cheque clearing. If something looks wrong, make sure you uploaded your payment proof, then contact support@wirepoint.app with your order reference.

Email us at support@wirepoint.app or call +234 814 663 9287. Include your account email and, if your question is about a deposit, your order reference so we can help faster.

You can delete your account in the app under Account → Security → Delete account, or by emailing support@wirepoint.app from your account address with the subject "Delete my account". Once verified, your account and personal data are permanently deleted within 30 days, except for records we are required to keep by law (such as transaction and KYC records). Full details are on our Delete your account page.